There is a new growth in claims management companies and unregulated claimshandlers.
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This includes assessors, an event manager, and claimhandlers along with staff from across the organisation.
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The court ruled in a Polish case that work insurers outsource to claimshandlers is not exempt from VAT.
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A claimshandler of course.
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We responded to this by extending the opening hours of our dedicated claimshandlers - a fact that we advertised in this newspaper.
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Because insurance companies and brokers are exempt from VAT, the understanding was that functions they delegated to others, such as claimshandlers, were also exempt.