Ford blamed " changing customer demand and cost" on its closure plans

The business has been challenged across Wall Street for several years due to new regulations and changing customer preferences.

The other is leadership that's prepared to pivot to meet changing customer needs and market demands during times of disruption.

New entrants, new technologies, and changing customer expectations are driving financial services companies to evolve how their businesses and processes work.

Bush estimates the industry will need 20 percent fewer branches over time due to electronic banking advances and changing customer behavior.

This keeps costs down and also makes the company very agile when it comes to responding to changing customer and market demands.

But experts said that market participants constantly need new systems to accommodate new rules and changing customer demands - particularly from high-frequency traders.

It's expanding into new store formats, such as a line of smaller stores designed for urban shoppers, in response to changing customer habits.

For us it's to try and be ahead of the changes and to anticipate the changing customer trends and to constantly improve the customer experience.