1It's still very paper-based, very manual and, as a result, our industry net promoter scores are really very poor, he said.
2The internationally validated survey system used gives a " net promoter score", which is essentially a measure of customer satisfaction.
3Spearline enjoys a high net promoter score (NPS) of 73 per cent -this measure indicates the loyalty of a firm's customer relationships.
4It's called the Net Promoter question.
5The survey also looked at the Net Promoter Score, a figure which ranks a customer's willingness to recommend a product.
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Translations for net promoter