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Использование термина contact centers на английском
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The Company specializes in the customer relation management contactcenters.
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The company will mainly use this technology for its workers in contactcenters that are using thin clients.
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The company says its performance is improving, although customers still are enduring long wait times to reach phone- contactcenters.
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The move will cover more than 30,000 employees, including those working at branches, operations and contactcenters.
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Popular said earlier on Friday that normal business operations have been restored in branches and other customer contactcenters following last month's takeover.
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Just last week, a startup called PlayVox debuted with a private social network designed for contactcenters that includes a gamified training system.
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Wells Fargo spokeswoman Beth Richek said some employees who support critical operations, including contactcenters, must be onsite in order to serve our customers.
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The Company enables enterprises and service providers to build and operate all IP voice networks in unified communications, contactcenters, and hosted business services.
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In 2012 the business, which includes contactcenters, generated $1.3 billion of revenue, which is over 1.0 percent of IBM's total revenue.
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Also killed in the shooting was Steve Singer, 48, who was the chief executive of Fusion ContactCenters, a Scottsdale-based call center.